14. A trip on HUNDRED
Sooner or later in a life of each motorist there comes the moment when for carrying out of qualified or technically difficult repair it is necessary to address in car-care centre (see tab. 4.1
It is necessary to be prepared for car-care centre visiting. Помойте the car, especially carefully in places of planned repair. Clean from it all superfluous. Disconnect the alarm system and turn away confidential bolts, having put them on a foreground. Cover seats with old covers, a pure rag or polyethylene. Some drivers leave in a prominent place a bottle of mineral water, thereby showing respect for people which will be engaged in your car. Try to facilitate carrying out of the future works in every possible way. If in the car there is an additional electric equipment (электростеклоподъемники, additions to ignition system, etc.), leave schemes or warn about their presence.
Be going to describe clearly damages which should be eliminated, and ask to check up at you work of those knots which are subject to repair. Do not make the diagnosis and the more so do not give categorical recommendations. If you, for example, tell:« Pull a drive belt газораспределительного the mechanism », to you it it is simply tense, and in some days the bearing of a tension roller will collapse and all head of the block of cylinders will fail, for example. Ask the master most to listen to the engine (to look a suspension bracket) and solve together, it is necessary to replace what details necessarily and what — to repair. Co-ordinate the list of replaced elements and stipulate, who gets them. If service takes up responsibility for quality of details (especially difficult), it is better to charge their purchases to it even if it will increase repair cost a little. Buying details, choose the best from this that is available. Do not save on trifles — nuts, percussion caps, covers,"elastic bands"and in general all disposable details. Their replacement not only raises quality of repair, but also considerably simplifies it, and at the same time and cheers up to those who directly repairs. If you have no representation how this or that malfunction is eliminated, be not too lazy to open the instruction or the grant on repair and at least in general to penetrate into an essence of the matter. It will add to you of authority in the opinion of the mechanic, will force to work it more carefully, and to you will allow to supervise a course of works. If there is a possibility and desire, be present at repair or at least regularly enquire about its course. In the course of work there are many small questions: to do to do, change to change. It is better, if they dare at once. Besides, defects which will be then very difficult for eliminating are opened, and at present — is possible. For example, when change a wing or the back panel, the unattractive picture of corrosion of surrounding elements opens (at cars, before subjected кузовному to repair), it is easy for eliminating on a course, but it is necessary to co-ordinate with the customer as it demands additional expenses from its party. Observe of work unostentatiously, be not above soul. Search and elimination of many "individual" malfunctions occurs a trial and error method, and nobody would like, that someone saw that he is mistaken. At the same time be ready to answer arising questions or something to explain to the master. Besides only you know, what oil is filled in in the engine and what a polyrole was used at body processing.
Quality of works try to supervise stage by stage. Small кузовной the defect which has been not stipulated in initial accounting to eliminate to a ground, than after painting much easier.
Stipulate at once a warranty period, an order of a presentation of claims. Especially many questions arise to quality of painting. For example, GOST supposes for this kind of works easy shagreen leather, presence small сорности, but does not suppose потеков a paint. Our council — do not demand very smooth surface. It is easy for receiving, having put a thin paint coat. Besides in this case will not arise потеков whereas the easy shagreen leather testifying to a thick layer, it is possible заполировать, and presence small потека even in an imperceptible place will allow to lower working costs essentially.
Nothing happens eternal, but you, probably, will not arrange, if, say, a paint облезет at once after term of the guarantee given to you. It will be better, if you buy (having consulted to those who will work) account materials and some specific means which can not be in an average level workshop. For example, if by your car sometime used silicone a polyrole, get special means for its removal. Some polyroles containing teflon, do not act in film anything, therefore it is necessary to delete all paint special смывкой. Anticorrosive грунты get only better quality, it is desirable two-componental эпоксидные about which it is known that they well are tested a salt fog.
Having addressed in a workshop the first time, think that visit here, possibly, will be not the last. Therefore take care of that the following repair delivered to mechanics of less inconveniences: ask the master to process before definitive assemblage carving and other connections by silicone greasing. It, as well as a universal getting liquid (type WD-40), it is better to have always in a luggage carrier.
Do not bargain after to you named a final price, but preliminary ask to make detailed accounting by separate kinds of works. Here it needs to be discussed in more details to eliminate double payment of the same work. So, if it is required to replace brake колодки and the brake cylinder, it is impossible to summarise automatically quotations for these works as for cylinder replacement it is already necessary to remove a wheel and, for example, a brake drum.
At carrying out of big, technically difficult and expensive repair suggest to conclude the written contract. In the contract the order of giving of claims and a warranty period for the performed operations should be specified in repair. Thus conditions should correspond to the statutory act «Rules of granting of services in maintenance service and repair автомототранспортных means», confirmed by the governmental order of the Russian Federation from April, 11th, 2001 №290, and not to contradict item 730-739 ГК the Russian Federation about household подряде. All it should be on hands at the client with an order or account copy. Do not forget to specify number of the licence or the certificate on registration with instructions of the exact legal address of car-care centre.
At bad quality repair it is possible to make a complaint to firm according to the law «About protection of the rights of consumers». If guarantee period is not specified, the claim in written form is accepted within 6 months and if it will not satisfy within 10 days — safely bring an action. If orally to agree with service the administration is not possible also refuses to accept the claim (the document should be in duplicate; on the second, remaining with the client, should undersign in reception of the written claim), send its certified mail with the assurance of receipt and the investment inventory. If the given service refuses to eliminate lacks, it is possible to carry out repairs and in other place, and cost of works to include in the requirement about the indemnification with the appendix of financial documents and the certificate of examination with obligatory instructions of that the breakage or malfunction reason — poor quality repair. Well and for judicial suit participation of the lawyer and the independent expert of you is desirable.